Frequently Asked Questions
📦 Shipping & Delivery
How long does shipping take?
All orders ship directly from the USA with delivery within 6-12 business days. We process orders daily to get your items to you as fast as possible.
Do you offer international shipping?
Currently, we ship to the United States only. We're working on expanding our international shipping options soon.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's delivery progress.
💳 Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secured through Whop.
Is my payment information secure?
Absolutely. All payments are secured by Whop's industry-leading encryption. Your card details are never stored on our servers.
When will I be charged?
You'll be charged at checkout. Your order is processed immediately, and we begin preparing your shipment right away.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of purchase. After that, contact us at contact@myprimesole.shop for assistance.
👕 Products & Sizing
What types of products do you sell?
We specialize in premium hats and apparel, including New Era snapbacks, fitted caps, exclusive team collaborations, and branded merchandise. All products are authentic and sourced directly.
Do all items have size options?
Yes, most items come in multiple sizes. For hats, we offer various sizes (7, 7 1/8, etc.). Apparel typically comes in S, M, L, XL, XXL, and 3XL.
Are all items in stock?
We only list items that are currently in stock. If an item shows as available, it's ready to ship. Inventory updates are real-time.
Are your products authentic?
100% authentic. Every item is sourced directly from authorized distributors, including New Era, official team merchandise, and licensed collaborators.
🔄 Returns & Refunds
What's your return policy?
Items can be returned within 30 days of purchase in original condition with original packaging. We'll issue a full refund minus shipping costs. View full refund policy →
How do I initiate a return?
Contact us at contact@myprimesole.shop with your order number and reason for return. We'll provide you with a prepaid return label.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. You should see the credit in your account shortly after.
What if my item arrives damaged?
Email us immediately at contact@myprimesole.shop with photos of the damage. We'll replace the item or issue a refund right away.
🔥 Sales & Promotions
Do you offer discounts?
Yes! We regularly run promotions, including our New Year Sale with 20% off select items. Check the Sale section for current deals.
How do I get notified about future sales?
Join our Stash List (email newsletter) in the footer. We send updates about new drops, restocks, and exclusive sales to our subscribers first.
Are clearance items final sale?
Most clearance items are final sale. Always check the product details for sale terms. Contact us if you have questions about a specific item.
Still Have Questions?
Reach out to us at contact@myprimesole.shop and we'll get back to you within 24 hours.
Send us an Email